Fulfilment solutions

Returns management

Holistic services

Efficient returns management as a success and competitive factor in online retailing

As well as end-to-end forward logistics, 7Days can also handle the return of goods throughout Switzerland – taking care of the planning, management and control of returned goods. Regardless of whether it is a product to be repaired or a return to the sender of a product ordered online, 7Days handles the entire logistical process efficiently, quickly and reliably. We offer you a well-thought-out returns processing service with low transport and logistics costs, as well as an efficient network to reduce the time required for returns processing.

Our service includes inspecting and classifying the goods and preparing return documentation (as well as customs-clearance documents if required), labelling physical packages and returning them. If required we can temporarily store packages on our premises, then either send them for redelivery or bundle them for delivery to the desired destination. Fast processing and a high level of service orientation towards the end customer make repeat purchases more likely. We will be happy to discuss the scope of our services with you. In cooperation with a Swiss retailer, we also offer Päckli Punkt, a network of around 1’200 acceptance points where end customers can drop off returns.

1 Persönliche Abholung der Retouren-Pakete in der Filiale resp. am Standort des Kunden durch die 7Days.

2 Rückführung und Verdichtung der Retouren-Pakete in der Netzwerkstruktur der 7Days für den Weitertransport in das Logistikzentrum.

3 Prüfung und Klassifizierung der Retoure, Erstellung der Versand- und ggf. der Verzollungsdokumente, Labeling sowie Übermittlung des Verarbeitungsstatus an den Empfänger. Empfängerreine Sortierung und Verdichtung der Retouren-Pakete sowie Bereitstellung für den Transport zum Versender.

4 Rücktransport der Retouren durch die 7Days oder direkt durch den Kunden oder ein in seinem Namen agierendes Transportunternehmen. Die Verzollung von Auslandsretouren und Rückführung ins Zielland kann ebenfalls von 7Days vollzogen werden.

Our service – your competitive edge

Your benefits at a glance

Optimized transport costs

Returns are consolidated and bundled centrally in Switzerland for return to the central warehouse – on pallets, if desired.

Return customs clearance

In addition to transport, warehousing and returns handling and processing, we also take care of customs clearance for both exports and imports.

Faster processing

End customers who pay in advance for an order want to be credited promptly after the return. Our aim is to make returns management as pleasant, quick and uncomplicated as possible for the customer.

Goods inspection

We handle the physical inspection and classification of your goods according to your requirements and criteria, and prepare them for return transport or for redispatch. Systems record the processing data and transmit it via interfaces for further processing.

Nationwide network

With over 1’200 Päckli Punkt locations, your customers benefit from extended opening hours and attractive pick-up and drop-off locations, in both high-frequency and peripheral regions.

(Interim) storage

As a full-service provider we are happy to offer you storage services as well as transportation, enabling you to shorten transport routes, cut costs – and also to guarantee the timely availability of goods to the customer.

Ralf Macasic

Head of Logistics Sales