Reverse logistics

7Days Return Service

Package returns

Returns made easy 

As well as end-to-end forward logistics, the 7Days Return Service can also cover the return of goods nati­on­wi­de. The com­bi­na­ti­on of forward and reverse logistics allows you to have a single service partner for your entire goods flow. Regard­less of whether it is a product to be repaired or a return to the sender of a product ordered online, 7Days handles the logi­sti­cal process effi­ci­ent­ly, quickly and reliably. Opti­mi­zing returns pro­ces­sing reduces your costs. We make the returns process even easier by using stan­dar­di­zed boxes: when coll­ec­ting goods, we bring the right container for their safe transportation. 
Our service can be expanded to include not only the return of the package, but also other solutions to form a com­pre­hen­si­ve returns manage­ment system. We will be happy to discuss the scope of our services with you. In addition, with Päckli Punkt we offer a network of around 1,000 accep­tance points for returns from end consumers in coope­ra­ti­on with a Swiss retailer. 
1
7Days collects return packages per­so­nal­ly from branches or customer locations. 
1
7Days collects return packages per­so­nal­ly from branches or customer locations. 
2
Return and con­so­li­da­ti­on of the return packages in the 7Days network structure for onward trans­por­ta­ti­on to the logistics centre. 
2
Return and con­so­li­da­ti­on of the return packages in the 7Days network structure for onward trans­por­ta­ti­on to the logistics centre. 
3
Recipient-specific sorting and con­so­li­da­ti­on of return packages and pre­pa­ra­ti­on for scheduled trans­por­ta­ti­on to the sender. 
4
Returns trans­por­ted by 7Days or directly by the customer or a transport company acting on its behalf. 7Days can also handle the customs clearance of foreign returns and repa­tria­ti­on to their country of destination. 
1

Per­sön­li­che Abholung der Retouren-Pakete in der Filiale resp. am Standort des Kunden durch die 7Days.

1
Per­sön­li­che Abholung der Retouren-Pakete in der Filiale resp. am Standort des Kunden durch die 7Days. 
2

Rück­füh­rung und Ver­dich­tung der Retouren-Pakete in der Netz­werk­struk­tur der 7Days für den Wei­ter­trans­port in das Logistikzentrum.

2
Rück­füh­rung und Ver­dich­tung der Retouren-Pakete in der Netz­werk­struk­tur der 7Days für den Wei­ter­trans­port in das Logistikzentrum. 
3

Emp­fän­ger­rei­ne Sor­tie­rung und Ver­dich­tung der Retouren-Pakete sowie Bereit­stel­lung für den Lini­en­trans­port zum Versender.

4

Rück­trans­port der Retouren durch die 7Days oder direkt durch den Kunden oder ein in seinem Namen agie­ren­des Trans­port­un­ter­neh­men. Die Ver­zol­lung von Aus­lands­re­tou­ren und Rück­füh­rung ins Zielland kann ebenfalls von 7Days vollzogen werden.

1 7Days collects return packages per­so­nal­ly from branches or customer locations.

2 Return and con­so­li­da­ti­on of the return packages in the 7Days network structure for onward trans­por­ta­ti­on to the logistics centre.

3 Recipient-specific sorting and con­so­li­da­ti­on of return packages and pre­pa­ra­ti­on for scheduled trans­por­ta­ti­on to the sender.

4 Returns trans­por­ted by 7Days or directly by the customer or a transport company acting on its behalf. 7Days can also handle the customs clearance of foreign returns and repa­tria­ti­on to their country of destination.

Our service – your com­pe­ti­ti­ve edge

The advan­ta­ges of the Return Service at a glance 

Ever­ything from a single source 

With 7Days you benefit from the expertise and expe­ri­ence of a competent provider who takes total respon­si­bi­li­ty for your logistics, both forward and reverse. 

Customer care

Our expe­ri­en­ced and competent customer service team assists you with all concerns and questions about the returns process. 

Transport con­tai­ners

Reusable transport con­tai­ners are provided for product collection. 

Return drop-off points 

Nati­on­wi­de network in urban, metro­po­li­tan and rural regions for dropping off return packages. 

Track&Trace

Online platform for end consumers to track their returns packages. 

Expertise

Our decades of expe­ri­ence, broad network, in-depth market knowledge and stable infras­truc­tu­re give you a clear com­pe­ti­ti­ve advantage. 

Service portfolio

Ful­film­ent Solutions

7Days provides indi­vi­du­al, customer-oriented and holistic logistics services with the aim of solving demanding and complex tasks simply and effi­ci­ent­ly. We sit down with you to develop a high-level, perfectly-coor­di­na­ted service based on your needs. 
Our customers in the heal­th­ca­re, mail order, retail and food/convenience sectors, as well as tech­ni­ci­ans and opticians, can depend on a trust­wor­t­hy, reliable partner along their value chains. 

Lagerhaus für Fulfillment Solutions

Ful­fill­ment Solutions

We take care of all your order pro­ces­sing, from sche­du­ling, incoming goods, order picking and master data main­ten­an­ce to packaging goods and products and shipping them to the customer, as well as returns management. 

Frauen, die sich für Fashion & Beauty interessieren

Fashion & Beauty 

Deli­veries to retail-chain branches and Shop2Shop deli­veries in the fashion and cosmetics sectors. Our services include cross-docking, order picking, sorting and road trans­por­ta­ti­on by day and by night. 

Einkaufsladen, der FMCG Logistik braucht

Food & Non-Food (FMCG)

Ful­film­ent provider of FMCG, beverages, tobacco and con­ve­ni­ence products for retailers. We are a service provider for fresh products and dry goods, seven days a week. 

Automechaniker, der auf On-Site Delivery wartet

Spare Parts Delivery 

Intel­li­gent key manage­ment enables spare parts to be delivered directly to tech­ni­ci­ans’ vehicles so that work can begin at the normal time on the following day. 

Frau kocht dank Lebensmittel-Heimlieferung

Food Home Delivery 

Logistics services for food and non-food products ordered online for the B2C sector. 

Kunde bestellt in Onlineshop dank E-Commerce-Logistik

e‑commerce

Impor­ta­ti­on and customs-clearance services for products entering the Swiss market. As a ful­film­ent service provider we can also provide upstream and down­stream logistics services, and sup­ple­ment them in line with your wishes. 

Pick up & drop-off

Pick up & drop off (PUDO)

Pick-up and drop-off service for the mail order business for the coll­ec­tion and return of packages at selected retail outlets by the end consumer. 

Mitarbeiterin im Retourenmanagement

Returns Manage­ment

Cus­to­mi­zed logistics services for the return of defective goods to the relevant service centre, as well as the return of repaired goods to the branch in some cases. 

Mann im Optikergeschäft mit Optikerbelieferung

Optician deli­veries

Nati­on­wi­de early delivery (before opening time) of lenses and contact lenses to opticians’ delivery boxes. 

Zwei Mitarbeiterinnen in der Zustellerbelieferung

Supplies to delivery staff 

Sorting, order-picking and deli­ve­ring addressed mailings, cata­lo­gues and customer magazines to delivery staff. 

Mitarbeiter in der Presselogistik

Media logistics

We can take over the entire logistics supply chain for publishers, from publisher deli­veries to supplies of physical print-media products to retailers and newspaper boxes. 

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Ralf Macasic 
Head of Logistics Sales 

7Days Return Service

Has the 7Days Return Service piqued your curiosity? 

We look forward to working with you to develop the solution that’s exactly right for you. 
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